Clear terms and conditions are important to you, the customer, and us, the webshop. On this page you can read our Terms and Conditions.
Please do not hesitate to contact us on any questions.

Article 1 - Webshop

1.1. The webshop is registered with the Chamber of Commerce and carries out its legal contribution to the tax office (VAT BE 0884 715 521).

1.2. Our webshop complies with all legal requirements regarding the security of your personal data. We strive for a continuous improvement of the security of this data.

1.3. We will never disclose your personal information to third parties without the prior written consent of you.

1.4. The Media Bay Shop uses cookies to optimize the user experience.

1.5. We are obliged to report to the police in case of possible suspicion of abuse or fraud.

1.6. We strive to provide you with excellent service at all times. If you have any doubts about purchasing a product, our staff will be happy to answer you.

1.7. You can subscribe to our newsletter, and will be regularly informed of our actions, promotions and offers.

Article 2 - Time to return

2.1. You have 90 days of time to return after purchasing a product. Should you consider your purchase within this time, you can return the product to us in the original state. We will refund you the amount of product. You pay the shipping fee for returning the product concerned. The original shipping cost of the order will not be refunded.

2.2. Products returned to us must be provided with the original packaging.

2.3. This reflection time does not apply to digital products. Purchased digital products can not be canceled or returned by their nature.

Article 3 - The agreement

3.1. The agreement between The Media Bay Shop and the customer is final when the customer has agreed to agree to the terms and conditions and confirmed the order.

3.2. The agreement has been reached electronically, by filling out the required fields and agreeing to the terms and conditions.

3.3. You are obliged to fulfill your payment obligation at The Media Bay Shop. Your order will only be sent after receipt of payment.

3.4. After you purchase, you will receive a written confirmation by email of your purchase.

3.5. Your order will be shipped within two days after receipt of payment. In case of unforeseen circumstances, the item will not be delivered within this period, we will inform you in writing and propose an alternative.

3.6. Delivery of products abroad takes longer than a delivery in Belgium.

3.7. The shipping costs are visible when you purchase the product.

Article 4 - The price

4.1. The prices listed on our webshop include VAT.

4.2. The costs to be paid for shipping the product will be visible when you add the product to your shopping cart.

4.3. The price quoted on the product on the website can not be changed during your purchase. You pay the amount that is visible on the product and what is also confirmed to you when you electronically agree to the purchase.

4.4. When you buy a product during a period of no action or promotion, you will not be eligible for a discount afterwards.

Article 5 - Shipping & Complaints

5.1. Your order will be delivered with Bpost. The Media Bay Shop can not be held liable for Bpost's shortcomings.
By default, the order is not sent, but when you specifically request this, your order can also be sent in a registered form.

5.2. Complaints about the product itself must be reported to us by mail. Describe your complaint as specifically as possible. We will process your complaint as soon as possible.

If you agree to our Terms and Conditions, we request that you check out the checkout box.
Without checking the box, no agreement can be reached.

Of course, we sincerely hope you enjoy your purchase!
If you have any questions, please contact us. Click here for the contact form