All products offered are in digital form, no physical or printed products are sent. These are sent directly to the customer's e-mail address upon receipt of payment. No shipping costs are charged.
In case of dissatisfaction, you can submit a claim via firstname.lastname@example.org to request a refund of the purchased product within 90 days after purchase. However, no payment is made if the customer expected a printed copy, the product description is very clear that it concerns digital products.